Shipping policy

At Caseque, we are committed to delivering your mobile cases safely and as quickly as possible. Please review our shipping policy below.

1. Order Processing

• All orders are processed within 1–2 business days after payment confirmation.
• Orders placed on weekends or public holidays will be processed on the next business day.
• During sales, new launches, or peak seasons, processing times may be slightly longer.

2. Shipping Timeline

Estimated delivery times:

Delivery timelines are estimates and may vary due to courier delays, weather conditions, or unforeseen circumstances.

3. Shipping Charges

• Free Shipping on all prepaid orders.
• Cash on Delivery (COD) charges, if applicable, will be displayed during checkout.
• Any promotional free shipping offers will be clearly mentioned on the website.

4. Order Tracking

Once your order has been shipped, you will receive a tracking link via email, SMS, or WhatsApp. Tracking details may take up to 24 hours to become active.

5. Address Accuracy

Customers are responsible for providing accurate shipping information. Caseque is not responsible for delays or failed deliveries caused by incorrect or incomplete addresses.

6. Delayed Deliveries

While we strive to deliver orders within the estimated timeframe, delays may occur due to:

• Weather conditions
• Natural disasters
• Courier partner issues
• High order volumes during sales or festive periods

We appreciate your patience and understanding in such situations.

7. Lost or Damaged Packages

If your order arrives damaged or appears to be lost in transit, please contact us within 48 hours of delivery with your order number and relevant photos. We will work with the courier partner to resolve the issue as quickly as possible.

8. Contact Us

For any shipping-related questions, please contact:

Email: support@caseque.com
Website: Caseque.com

We are always happy to assist you. Thank you for shopping with Caseque.